Golden RuleHoldings

Tenant Requests

Request Service or Report an Issue

Already renting from Golden Rule Holdings? Use this form to submit a maintenance request or report a problem at your unit — plumbing, heating, a broken appliance, a lock, pests, or anything else.

This is for current tenants. If this is a life-safety emergency (fire, gas leak, flooding), call 911 first, then let us know here.

How it works

  • Tell us what's wrong

    Pick the category, set how urgent it is, and describe the issue and where in the unit it is. The more detail, the faster we can help.

  • We review and triage

    A member of the Golden Rule Holdings team reviews every request and prioritizes emergencies first.

  • We follow up and fix it

    We'll reach out to schedule the repair. If you gave us permission to enter, we can get in and out without you having to be there.

Not a tenant yet?

If you're interested in leasing a space rather than reporting an issue, head to our contact page and we'll help you find the right unit.

Report an issue / request a repair

Tell us what's going on and we'll get it handled. Please give as much detail as you can.

May we enter to make the repair?

We'll only use your details to handle this request. For a life-safety emergency, call 911.

Tenant Service Request — Springfield, IL · Golden Rule Holdings